[Sophie's townhome is very neat, though also homey in that she has various knickknacks decorating the surfaces, and she's added her own accent pillows and other items to the furniture that was provided. there is also a pot of orchids in the window]

It's no trouble. [Sophie sits across from him as she waits for the water to boil] Do start pouring it out, if you'd like. [she pauses] I'm...not sure I entirely understand all of what has happened, but I really am extremely sorry to hear about your...ordeal.

[and she sincerely hopes that nothing like that happened to anyone else either]